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Active standard | Published: 01/07/2016
ČSN EN 61968-8
Application integration at electric utilities - System interfaces for distribution management - Part 8: Interfaces for customer operations
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Detail information
Designation: ČSN EN 61968-8
Publication date: 01/07/2016
Pages: 68
Country: Czech technical standard
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This part of IEC 61968 specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management.The purpose of this part of IEC 61968 is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterpris
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