Active standard | Published: 14/01/2022

ISO/IEC/TS 20000-5-ed.1.0

Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1

Available languages: English

Available design: electronic design (pdf), Print design, CD-ROM

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Detail information

Designation: ISO/IEC/TS 20000-5-ed.1.0

Publication date: 14/01/2022

Pages: 33

Country: International technical standard

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Anotation

This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS. The intended users of this document are: a) organizations that require support on how to implement an SMS; b) consultants and advisors who support an organization during SMS implementation. This document can be used together with the other parts of ISO/IEC 20000 series.

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