Active standard | Published: 02/06/2020

ISO/IEC/TS 33054-ed.1.0

Information technology - Process assessment - Process reference model for service management

Available languages: English

Available design: electronic design (pdf), Print design, CD-ROM

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Detail information

Designation: ISO/IEC/TS 33054-ed.1.0

Publication date: 02/06/2020

Pages: 73

Country: International technical standard

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Anotation

This document defines a process reference model for the domain of service management. The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes. The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).

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