Active standard | Published: 16/02/2017

ISO 16355-2:2017

Applications of statistical and related methods to new technology and product development process — Part 2: Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder
(Application des méthodes statistiques et des méthodes liées aux nouvelles technologies et de développement de produit — Partie 2: Acquisition non quantitative du retour client (Voice of Customer) ou du retour des parties prenantes (Voice of stakholders))

Available languages: English

Available design: electronic design (pdf), Print design

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Detail information

Designation: ISO 16355-2:2017

Publication date: 16/02/2017

Pages: 41

Country: International technical standard

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Anotation

Description / Abstract: ISO 16355-2:2017 describes the non-quantitative approaches in the acquisition of voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard. NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives. Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

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