Active standard | Published: 16/02/2017

ISO 16355-4:2017

Applications of statistical and related methods to new technology and product development process — Part 4: Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder
(Application des méthodes statistiques et des méthodes liées aux nouvelles technologies et de développement de produit — Partie 4: Analyse du retour client (Voice of Customer) ou du retour des parties prenantes (Voice of stakholders) quantitatif et non-quantitatif)

Available languages: English

Available design: electronic design (pdf), Print design

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Detail information

Designation: ISO 16355-4:2017

Publication date: 16/02/2017

Pages: 25

Country: International technical standard

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Anotation

Description / Abstract: ISO 16355-4:2017 describes the analysis of the voice of the customer (VOC) and the voice of the stakeholder (VOS). These include translation of VOC and VOS into true customer needs, prioritization of these needs, and competitive benchmarking of alternatives from the customers perspective. This document also provides recommendations on the use of the applicable tools and methods. Users of this document include all organization functions necessary to ensure customer satisfaction, including business planning, marketing, sales, research and development (R and D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

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