Active standard | Published: 16/02/2017

ISO 16355-5:2017

Applications of statistical and related methods to new technology and product development process — Part 5: Solution strategy
(Application des méthodes statistiques et des méthodes liées aux nouvelles technologies et de développement de produit — Partie 5: Stratégie de solution)

Available languages: English

Available design: electronic design (pdf), Print design

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Detail information

Designation: ISO 16355-5:2017

Publication date: 16/02/2017

Pages: 126

Country: International technical standard

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Anotation

Description / Abstract: ISO 16355-5:2017 describes the process of developing a solution strategy for new products. Since organizations can address their new product development process by a customer-driven or a technology-driven set of solutions, this document explains both alternatives. It provides recommendations on the use of the applicable tools and methods, offering guidance on translating the voice of the customer (VOC) and voice of the stakeholder (VOS) into product, service, information, and process attributes, transferring the priorities of the customer and stakeholder needs into priorities for these attributes, and then developing technology, cost, and reliability plans for attributes. Users of this document include all organization functions necessary to ensure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

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