Active standard | Published: 12/12/2025

ISO 21800:2025

Guidance for organizations to increase consumer understanding of online terms and conditions
(Recommandations aux organismes pour accroître la compréhension par les consommateurs des conditions générales en ligne)

Available languages: English

Available design: electronic design (pdf), Print design

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Detail information

Designation: ISO 21800:2025

Publication date: 12/12/2025

Pages: 11

Country: International technical standard

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Anotation

Description / Abstract: This document gives guidance to organizations on creating clear, accessible, fair and easy-to-understand online terms and conditions (T&Cs). This document is applicable to drafting business-to-consumer online T&Cs, including websites facilitating consumer-to-consumer sales, such as online auction sites. It does not apply to consumer-to-consumer and business-to-business online T&Cs.

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