Aktivní norma | Vydána: 16.10.2024

ISO/IEC/TR 20000-17-ed.1.0

Information technology - Service management - Part 17: Scenarios for the practical application of service management systems based on ISO/IEC 20000-1:2018
(Technologies de l´information - Gestion des services - Partie 17: Scenarios pour l´application pratique des systemes de gestion des services sur la base de l´ISO/IEC 20000-1:2018)

Dostupné jazyky: Anglicky

Dostupné provedení: Elektronické PDF, Tištěné, CD-ROM

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Podrobné informace

Označení: ISO/IEC/TR 20000-17-ed.1.0

Datum vydání: 16.10.2024

Stran: 44

Země: Mezinárodní technická norma

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Anotace

This document provides scenarios, explanations and examples for the practical application of service management systems (SMS) based on ISO/IEC 20000-1:2018. These scenarios provide examples of situations in which an SMS can be used and how the requirements of ISO/IEC 20000-1:2018 can be applied.

This document can be used with ISO/IEC 20000-1 as well as with ISO/IEC 20000-2, ISO/IEC 20000-3, ISO/IEC TS 20000-5 and other parts of the ISO/IEC 20000 series.

This document is aimed at:

a) organizations that are intending to implement an SMS based on the requirements of ISO/IEC 20000-1;

b) organizations that have already implemented an SMS based on the requirements of ISO/IEC 20000-1;

c) consultants, trainers and other experts supporting these organizations.

This document does not add to, change or replace any of the requirements in ISO/IEC 20000-1. This document is not intended to be used for a conformity assessment.

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