ISO - International Organization for Standardization

Information technology - Service management - Part 2: Guidance on the application of service management systems
(Technologies de l´information - Gestion des services - Partie 2: Directives relatives a l´application des systemes de management des services)

Available languages: English, French

Available design: electronic design (pdf), Print design, CD-ROM

Information technology - Service management - Part 2: Guidance on the application of service management systems - Amendment 1
(Amendement 1 - Technologies de l´information - Gestion des services - Partie 2: Directives relatives a l´application des systemes de management des services)

Available languages: English, French

Available design: electronic design (pdf), Print design, CD-ROM

Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
(Technologies de l´information - Gestion des services - Partie 3: Recommandations pour la determination du perimetre et l´applicabilite de l´ISO/IEC 20000-1)

Available languages: English, French

Available design: electronic design (pdf), Print design, CD-ROM

Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1

Available languages: English

Available design: electronic design (pdf), Print design, CD-ROM

Information technology - Service management - Part 6: Requirements for bodies providing audit and certification of service management systems

Available languages: English

Available design: electronic design (pdf), Print design, CD-ROM

IT service management - A practical guide

Available languages: English

Available design: electronic design (pdf), CD-ROM

Information technology - Telecommunications and information exchange between systems - Managed P2P: Framework

Available languages: English

Available design: electronic design (pdf), Print design, CD-ROM

Road vehicles — Human-machine interface (HMI) for over the air (OTA) software updates
(Véhicules routiers — Interface homme-machine (IHM) pour les mises a jour logicielles sans fil (OTA))

Available languages: English

Available design: electronic design (pdf), Print design

Information technology - Security techniques - Refining software vulnerability analysis under ISO/IEC 15408 and ISO/IEC 18045

Available languages: English

Available design: electronic design (pdf), Print design, CD-ROM

Information technology - Sensor networks - Services and interfaces supporting collaborative information processing in intelligent sensor networks

Available languages: English

Available design: electronic design (pdf), Print design, CD-ROM