ISO - International Organization for Standardization

Information technology - Service management - Part 14: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1

Available languages: English

Available design: electronic design (pdf), Print design, CD-ROM

Information technology - Service management - Part 15: Guidance on the application of Agile and DevOps principles in a service management system

Available languages: English

Available design: electronic design (pdf), Print design, CD-ROM

Information technology - Service management - Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1
(Technologies de l´information - Gestion des services - Partie 16: Lignes directrices pour un systeme de management des services durable base sur l´ISO/IEC 20000-1)

Available languages: English

Available design: electronic design (pdf), Print design, CD-ROM

Information technology - Service management - Part 17: Scenarios for the practical application of service management systems based on ISO/IEC 20000-1:2018
(Technologies de l´information - Gestion des services - Partie 17: Scenarios pour l´application pratique des systemes de gestion des services sur la base de l´ISO/IEC 20000-1:2018)

Available languages: English

Available design: electronic design (pdf), Print design, CD-ROM

Information technology - Service management - Part 18: Guidance on the use of experience management in a service management system
(Technologies de l´information - Gestion des services - Partie 18: Recommandations pour l´utilisation de la gestion de l´experience dans un systeme de gestion des services)

Available languages: English

Available design: electronic design (pdf), Print design, CD-ROM

Information technology - Service management - Part 2: Guidance on the application of service management systems
(Technologies de l´information - Gestion des services - Partie 2: Directives relatives a l´application des systemes de management des services)

Available languages: English, French

Available design: electronic design (pdf), Print design, CD-ROM

Information technology - Service management - Part 2: Guidance on the application of service management systems - Amendment 1
(Amendement 1 - Technologies de l´information - Gestion des services - Partie 2: Directives relatives a l´application des systemes de management des services)

Available languages: English, French

Available design: electronic design (pdf), Print design, CD-ROM

Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
(Technologies de l´information - Gestion des services - Partie 3: Recommandations pour la determination du perimetre et l´applicabilite de l´ISO/IEC 20000-1)

Available languages: English, French

Available design: electronic design (pdf), Print design, CD-ROM

Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1

Available languages: English

Available design: electronic design (pdf), Print design, CD-ROM

Information technology - Service management - Part 6: Requirements for bodies providing audit and certification of service management systems

Available languages: English

Available design: electronic design (pdf), Print design, CD-ROM