Active standard | Published: 04/11/2019

ISO/IEC/TR 30105-7-ed.1.0

Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 7: Exemplar for maturity assessment

Available languages: English

Available design: electronic design (pdf), Print design, CD-ROM

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Detail information

Designation: ISO/IEC/TR 30105-7-ed.1.0

Publication date: 04/11/2019

Pages: 22

Country: International technical standard

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Anotation

This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organizations maturity level for an ITES-BPO service provider. This document: — uses the set of indicators for process performance and process capability; — helps to collect the objective evidence that enables an assessor to determine the process ratings; — helps to assess the result of the process capability level; — serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services; — is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers; — supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.

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