ISO/IEC/TR 30105-7-ed.1.0

Podrobné informácie

Označenie: ISO/IEC/TR 30105-7-ed.1.0

Dátum vydania: 04.11.2019

Stránok: 22

Krajina: Medzinárodná technická norma

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Anotácia

This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organizations maturity level for an ITES-BPO service provider. This document: — uses the set of indicators for process performance and process capability; — helps to collect the objective evidence that enables an assessor to determine the process ratings; — helps to assess the result of the process capability level; — serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services; — is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers; — supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.