Active standard | Published: 19/08/2019

ISO/IEC 20000-2-ed.3.0

Information technology - Service management - Part 2: Guidance on the application of service management systems
(Technologies de l´information - Gestion des services - Partie 2: Directives relatives a l´application des systemes de management des services)

Available languages: English, French

Available design: electronic design (pdf), Print design, CD-ROM

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Detail information

Designation: ISO/IEC 20000-2-ed.3.0

Publication date: 19/08/2019

Pages: 63

Country: International technical standard

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Anotation

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. Le present document fournit des lignes directrices concernant lapplication dun systeme de management des services (SMS) base sur lISO/IEC 20000-1. Il fournit des exemples et des recommandations pour permettre aux organismes dinterpreter et dappliquer lISO/IEC 20000-1, y compris des references a dautres parties de lISO/IEC 20000 et a dautres normes appropriees.

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