ISO/IEC/TS 30105-6-ed.1.0

Podrobné informace

Označení: ISO/IEC/TS 30105-6-ed.1.0

Datum vydání: 20.10.2021

Stran: 18

Země: Mezinárodní technická norma

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Anotace

This document provides guidance on risk management practices for the IT enabled services-business process outsourcing (ITES-BPO) service provider for the outsourced business processes. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services. This document: — covers IT enabled business processes that are outsourced; — is applicable to the service provider; — is applicable to all lifecycle processes of ITES-BPO; — is not intended to cover IT services. The guidelines in this document align to ISO 31000, elaborating the risk principles, risk management framework and risk management process from an ITES-BPO perspective.