ISO - International Organization for Standardization

Quality management — Guidelines for configuration management
(Systemes de management de la qualité — Lignes directrices pour la gestion de la configuration)

Available languages: English, Spanish, French

Available design: electronic design (pdf), Print design

Quality management — Customer satisfaction — Guidance for business-to-consumer electronic commerce transactions
(Management de la qualité — Satisfaction client — Lignes directrices pour les transactions de commerce électronique entre commerçant et consommateur)

Available languages: English, Spanish, French

Available design: electronic design (pdf), Print design

Quality management — Guidance for quality tools and their application
(Management de la qualité — Recommandations pour les outils qualité et leur mise en oeuvre)

Available languages: English, Spanish, French

Available design: electronic design (pdf), Print design

Information technology - File structure and labelling of magnetic tapes for information interchange

Available languages: English

Available design: electronic design (pdf), Print design, CD-ROM

Quality management — Guidance to understand, evaluate and improve organizational quality culture
(Management de la qualité — Recommandations pour comprendre, évaluer et améliorer la culture de la qualité organisationnelle)

Available languages: English, Spanish, French

Available design: electronic design (pdf), Print design

Quality management — Requirements for measurement management systems
(Management de la qualité — Exigences pour les systemes de management de la mesure)

Available languages: English, French

Available design: electronic design (pdf), Print design

Quality management systems — Guidance for documented information
(Systemes de management de la qualité — Recommandations pour les informations documentées)

Available languages: English, Spanish, French

Available design: electronic design (pdf), Print design

Quality management systems — Managing an organization for quality results — Guidance for realizing financial and economic benefits
(Systemes de management de la qualité — Gestion d’un organisme pour des résultats qualité — Recommandations pour réaliser des bénéfices économiques et financiers)

Available languages: English, Spanish, French

Available design: electronic design (pdf), Print design

Quality management — Guidelines for competence management and people development
(Management de la qualité — Lignes directrices pour la gestion des compétences et le développement des personnes)

Available languages: English, Spanish, French

Available design: electronic design (pdf), Print design

Quality management — Guidance on statistical techniques for ISO 9001:2015
(Management de la qualité — Recommandations relatives aux techniques statistiques pour l’ISO 9001:2015)

Available languages: English, Spanish, French

Available design: electronic design (pdf), Print design