ISO - International Organization for Standardization

Geometrical product specifications (GPS) — Standard reference temperature for the specification of geometrical and dimensional properties
(Spécification géométrique des produits (GPS) — Température normale de référence pour la spécification des propriétés géométriques et dimensionnelles)

Available languages: English, French

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Information technology -- Framework and taxonomy of International Standardized Profiles -- Part 1: General principles and documentation framework

Available languages: English

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Information technology -- Framework and taxonomy of International Standardized Profiles -- Part 2: Principles and Taxonomy for OSI Profiles

Available languages: English

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Information technology -- Framework and taxonomy of International Standardized Profiles -- Part 3: Principles and Taxonomy for Open System Environment Profiles

Available languages: English

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Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations
(Management de la qualité — Satisfaction du client — Lignes directrices relatives aux codes de conduite des organismes)

Available languages: English, Spanish, French

Available design: electronic design (pdf), Print design, CD-ROM

Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
(Management de la qualité — Satisfaction des clients — Lignes directrices pour le traitement des réclamations dans les organismes)

Available languages: English, Spanish, French

Available design: electronic design (pdf), Print design, CD-ROM

Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations
(Management de la qualité — Satisfaction du client — Lignes directrices relatives a la résolution externe de conflits aux organismes)

Available languages: English, Spanish, French

Available design: electronic design (pdf), Print design, CD-ROM

Quality management — Customer satisfaction — Guidelines for monitoring and measuring
(Management de la qualité — Satisfaction du client — Lignes directrices relatives a la surveillance et au mesurage)

Available languages: English, Spanish, French

Available design: electronic design (pdf), Print design, CD-ROM

Quality management — Guidelines for quality plans
(Management de la qualité — Lignes directrices pour les plans qualité)

Available languages: English, Spanish, French

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Quality management — Guidelines for quality management in projects
(Management de la qualité — Lignes directrices pour le management de la qualité dans les projets)

Available languages: English, Spanish, French

Available design: electronic design (pdf), Print design, CD-ROM