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ČSN - Czech national standards
Page 39
ČSN ISO 10002 (01/02/2019)
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
Available languages: English (the title page in Czech only)
Available design: Print design
from 21.00 USD more info
ČSN ISO 10002 (01/04/2005) Withdrawn
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
Available design: Print design
from 21.00 USD more info
ČSN ISO 10001 (01/02/2019)
Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
Available languages: English (the title page in Czech only)
Available design: Print design
from 16.90 USD more info
ČSN ISO 10001 (01/11/2008) Withdrawn
Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
Available design: Print design
from 16.90 USD more info
ČSN ISO 10003 (01/02/2019)
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
Available languages: English (the title page in Czech only)
Available design: Print design
from 21.00 USD more info
ČSN ISO 10003 (01/02/2009) Withdrawn
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
Available design: Print design
from 21.00 USD more info
ČSN ISO 10004 (01/02/2019)
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
Available languages: English (the title page in Czech only)
Available design: Print design
from 21.00 USD more info
ČSN ISO 10004 (01/06/2013) Withdrawn
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
Available design: Print design
from 26.30 USD more info
ČSN P ISO/TS 10004 (01/08/2011) Withdrawn
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
Available design: Print design
from 21.00 USD more info
ČSN ISO 10008 (01/01/2023)
Quality management - Customer satisfaction - Guidance for business-to-consumer electronic commerce transactions
Available languages: English (the title page in Czech only)
Available design: Print design
from 21.00 USD more info
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