Active standard | Published: 29/05/2026

ISO/IEC/IEEE 23612-ed.1.0

Software and systems engineering - Incident management
(Ingenierie du logiciel et des systemes - Gestion d´incident)

Available languages: English

Available design: electronic design (pdf), Print design, CD-ROM

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Detail information

Designation: ISO/IEC/IEEE 23612-ed.1.0

Publication date: 29/05/2026

Pages: 34

Country: International technical standard

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Anotation

This document defines a generic incident management process and supporting documentation that can be used to implement incident management and to manage incidents within most organizations, projects or operations activities for a system, service, software, or product. This document also provides supporting diagrams describing the process and example documents. This document is applicable to incident management in all life cycle models (e.g. incremental, waterfall, evolutionary, agile). This document covers incidents identified across the life cycle, including those that arise during both development (e.g. defects) and operation (e.g. those handled by service management).

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