Aktívna norma | Vydaná: 29.05.2026

ISO/IEC/IEEE 23612-ed.1.0

Software and systems engineering - Incident management
(Ingenierie du logiciel et des systemes - Gestion d´incident)

Dostupné jazyky: Anglicky

Dostupné prevedenie: Elektronické PDF, Tlačené, CD-ROM

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Podrobné informácie

Označenie: ISO/IEC/IEEE 23612-ed.1.0

Dátum vydania: 29.05.2026

Stránok: 34

Krajina: Medzinárodná technická norma

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Anotácia

This document defines a generic incident management process and supporting documentation that can be used to implement incident management and to manage incidents within most organizations, projects or operations activities for a system, service, software, or product. This document also provides supporting diagrams describing the process and example documents. This document is applicable to incident management in all life cycle models (e.g. incremental, waterfall, evolutionary, agile). This document covers incidents identified across the life cycle, including those that arise during both development (e.g. defects) and operation (e.g. those handled by service management).

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