Aktivní norma | Vydána: 29.05.2026

ISO/IEC/IEEE 23612-ed.1.0

Software and systems engineering - Incident management
(Ingenierie du logiciel et des systemes - Gestion d´incident)

Dostupné jazyky: Anglicky

Dostupné provedení: Elektronické PDF, Tištěné, CD-ROM

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Podrobné informace

Označení: ISO/IEC/IEEE 23612-ed.1.0

Datum vydání: 29.05.2026

Stran: 34

Země: Mezinárodní technická norma

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Anotace

This document defines a generic incident management process and supporting documentation that can be used to implement incident management and to manage incidents within most organizations, projects or operations activities for a system, service, software, or product. This document also provides supporting diagrams describing the process and example documents. This document is applicable to incident management in all life cycle models (e.g. incremental, waterfall, evolutionary, agile). This document covers incidents identified across the life cycle, including those that arise during both development (e.g. defects) and operation (e.g. those handled by service management).

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