Active standard | Published: 11/02/2025

ISO 11367:2025

Service excellence — Principles and model for public service organizations
(Excellence de service — Principes et modeles pour les organismes de service public)

Available languages: English

Available design: electronic design (pdf), Print design

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Detail information

Designation: ISO 11367:2025

Publication date: 11/02/2025

Pages: 34

Country: International technical standard

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Anotation

Description / Abstract: This document establishes the principles of public service excellence and gives guidance on a public service excellence model. This document is applicable to public service organizations that deliver services and aim to provide an outstanding experience to their key stakeholders, such as the society (the citizens) they serve, and other partner organizations for the purpose of delivering excellent service.

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